Download this free case study to see how Mid America Clinical Laboratories (MACL) was able to track sales pipeline and metrics, streamline issue resolution, and increase transparency into drug consistency reporting with This case study also covers:

  • How MACL leveraged healthcare-specific CRM to meet their mission-critical goals
  • How hc1 has enabled the MACL team to become a value-add partner to provider and patient clients
  • How MACL plans to grown their market share and increase client retention with

“We recognized that having real-time data inputs on service levels, workflow issues, and other factors would allow us to do a better job of exceeding the expectations of our clients, be they hospitals or officebased payments,” said Mark Ballard, MACL’s Chief Information Officer, in a recent interview with The Dark Report.

About hc1 is the proven healthcare relationship management leader. We’ve helped nearly 1,000 labs, health systems, and post-acute care organizations overcome data silos to perform at the highest level. The hc1 platform quickly transforms massive volumes of clinical and business data into real-time dashboards and comprehensive patient & provider profiles, uncovering insights to help instantly spot issues or opportunities, immediately take action, and deliver truly personalized service.

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